Payment
Payment
- 1. Check out the range of products and services on our website.
- 2. Carefully study the description of the selected product or products. If you have any other questions, please contact us.
- 3. Click the checkout button and fill in all the required fields. Also leave a comment on the order with your wishes on the choice of carbon fiber weaving, if available.
- 4. We will check the order and contact you. To clarify the nuances of the order. We will provide full information on the order, the availability of goods in stock or the timing of its production. We will provide the data for the payment of the order.
- 5. When your order is ready, we take photos of the ordered goods, photos of the packaging of your order (upon request, we can provide to the client).
- 6. For each order, we make an individual cardboard box by hand, so that your parts are as protected as possible. Due to the individual packaging, our package has the optimal size and weight.
- 7. After completing the postal documentation and sending your order, we provide the buyer with a tracking number for the parcel to be placed.
We accept payments via secure PAYPAL, PAYONEER systems.
All our prices are in dollars.
Please contact us immediately if you entered an incorrect shipping address when placing your order.
If we have not shipped your product yet, we will cancel your order, after which you can re-order with the correct address.
Immediate payment is required after purchase.
Packaging
Packaging
We have been shipping parcels every week all over the world for over 4 years. Delivery is carried out by the Russian Post service (by air).
How do we package our products?
- 1. We check every detail of your order before packing and shipping.
- 2. We take photos of each part for you before it is packed, as well as photos of the goods in the package. (photos are provided to the customer before shipment.
- 3. We make soft packaging for every detail.
- 4. In the package you can find brochures, stickers with our logo, as well as samples of materials (optional).
- 5. For each order, we make an individual cardboard box by hand so that your parts are as protected as possible. Due to the individual packaging, our package has the optimal size and weight.
Shipping
Shipping
We ship the goods by international service Russian Post or EMS (depending on the country). The shipping cost is calculated
automatically when placing an order and depends on the weight of the product and the destination.
We try to minimize your shipping costs due to the optimal package size and weight!
Tracking information (track number) will be sent to the customer by email when the parcel is delivered to the postal service (or to any messenger that the customer provides for communication).
(We will add tracking information for your parcel on the order page on this website).
International shipments may be delayed due to customs procedures that are not controlled by FiberFab.
This is completely uncharacteristic for the United States and absolutely typical for European countries.
We ship all orders to the address specified at checkout as the “delivery address”.
Please use the real shipping address. Also, correctly indicate the country in which you are located, exactly on the territory of whose country you are located.
The Fiber-fab service is not responsible for the loss of a parcel due to inaccuracies in the “delivery address”.
The money paid for undelivered parcels returned to Fiber-Fab will be refunded to the customer with a deduction of the shipping cost.
International shipments can take 25-35 days (usually 1.5-3 weeks) or more to reach their destination.
In some countries, such as Australia and New Zealand, it takes about 60 days to reach your destination.
The delivery time is estimated and cannot be guaranteed, it does not depend on us..
Any fees, tariffs and/or brokerage fees are the sole responsibility of the client. Please review the customs and
the tariff policy of your country before placing an order.
Items that are not currently in stock will be shipped as soon as they become available.
The production period may take 5-12 days for fiberglass parts and 8-20 days for carbon fiber parts.
You can check the exact production period with us before ordering the order.
The Fiber-Fab service carefully packages all products to prevent damage during delivery.
When ordering several items, they can be packed in one box if the size of these items allows it.
If this is not possible, we will pack the goods in different boxes and provide tracking numbers for each individual box.
You will receive them after sending your order.
Sometimes damage can still occur during transportation. Please check your package immediately before accepting delivery.
Evidence of damage and/or breakage of the packaging or goods must be immediately reported to the Fiber-Fab service and the carrier.
If damage is found, refuse the parcel and “return to the sender”.
If damage to the product is discovered after receiving the parcel from the delivery company, and it becomes clear that the product was damaged in transit
(due to pressing, impact, puncture or other force), FiberFab will not be responsible for this and will not reimburse any losses
incurred during this transaction. as well as the cost of the goods and delivery.
If you receive an incorrect item, please notify us immediately within 5 business days from the date of receipt
to obtain permission to return the item. A replacement will be sent to you as soon as the wrong item is received by FiberFab.
All returned items must contain all original packaging materials to be eligible for replacement verification.
Refunds of products that have been installed (used) or modified in any way are not accepted.